I hadn’t accessed my account for a few years, and upon logging in again, I found many changes. My previously verified account was now unverified, requiring passport verification, which felt like an indirect message that the service isn’t for infrequent travelers. They closed my account without allowing me to complete the new verification. After looking online, I was shocked by the number of complaints. It seems I should thank them for closing my account, as it saved me from future hassles. In 2025, there are far better and more reliable options available.
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