I took out a policy with this company with a black box. I was informed by the customer service advisor I would have 14 days from purchase of policy to install the black box device (even though my policy would not start for another week). After finding this quite odd, I decided to proceed. After receiving my confirmation email the next day, the text then noted I had 7 days to install the black box. I called two more customer service advisors, who then doubled down and said it was definitely 14 days and they would make a note on my file to ensure I was covered. 7 days pass, I still have not received my black box and I start receiving threatening emails about policy cancellation due to failure to install the black box within the time stated in the "terms and conditions" (nowhere to be found). I call again, now for the 4th time, and am informed that it is in fact 7 days and they have no idea where my black box is.After repeatedly receiving contradictory information, I lost faith in the policy and have decided to cancel - I have been informed I will receive confirmation of cancellation and notification of refund - so far I have received neither. I feel really let down and upset, as a first time driver this has really rocked my confidence in the industry.
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