Review Time
My car was written off when it was parked at my daughter's,this was on the 5th of December 2025,still to this day I haven't been paid out for it,yet I paid my premiums,tried to complain but no joy,they took the car cos they deemed it a write off beginning of march 2026,not in a position to just lose a car and replace it,every time I try to get hold of someone due to paying my premiums and you expect a service but I'm left no money and no car,they might reply to this but they won't reply to me on phone yes you replied but not with action has I've sent my a email to email given,just after me renewing while no money no car neither why would I need car insurance when I've been left without car or pay out
I strongly advise caution with Wisedriving.My daughter had a policy with Wisedriving, that I paid monthly. In December she changed her car and what appeared to be her final payment was taken. Her new insurance was arranged elsewhere.Months later, a debt collection agency (CARS UK) contacted us claiming £128.36 was owed. I never spoke directly with Wisedriving — only with the debt collectors — and despite repeated requests, no proper written breakdown or explanation was ever provided. Only after formal authorisation for me to act on my daughter’s behalf could I discuss it, yet the details remained vague.The matter was escalated to debt collection and adversely affected my daughter’s credit file before any clear explanation was given. Wisedriving’s lack of transparency here is unacceptable and falls short of FCA principles requiring firms to treat customers fairly and provide clear, timely information, especially regarding cancellation fees or alleged outstanding balances.Only after payment to the debt collection agency was it revealed verbally that £75 related to a cancellation fee and the remainder was supposedly an outstanding balance — information that should have been clearly communicated before escalating to collections or damaging a credit record.If you are a customer, document everything and consider escalating complaints to the Financial Ombudsman Service or the Financial Conduct Authority.Based on this experience, I would strongly caution anyone from using Wisedriving due to their lack of accountability, poor transparency, and unnecessary credit file impact.
I’ve been with this company a year now and I’m very happy I’m able to check my progress when ever I want I’ve never had any issues and when I’ve had to contact them they have always been pleasant on the phone and are able to get any issues resolved quickly
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