I have been with Wise Driving a 5 months. During that time I took my car gor a repair in the beginning of March - I informed wise driving and supplied evidence of this as the battery was removed to repair the car and I didn't want it to affect the blackbox reading. Despite this I got a warning x 5 that my black box was removed at 00:01 the next morning. An email saying I'd breached my terms and removed my black box 5 times. After numerous emails and calls I get confirmation over the phone it was their error. However she stated on the call (I recorded) I would not be able to get this in writing. Premfina the insurance broker confirm there's a cancellation marker on my insurance now. I make a complaint and it is resolved by stating your insurance isn't cancelled and is still valid - no apology no acknowledgement of the error, no acknowledgment and accountability or assurance that the marker is removed from my insurance. The error caused my score that was always above 90 to drop and caused annincrewse in my cost - this has not been corrected. I have had no choice but to go through the complaints channel as they ignore my correspondence. I would not recommend.
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