Very disappointing experience with Wise Move.
During a booking arranged through their platform, the movers were clearly inexperienced and careless. One of the movers appeared very young and lacked basic awareness during the job. A chair wheel fell off during loading, and a TV was damaged when a door was pushed open without checking the surrounding area, striking the screen.
The wheel issue was acknowledged, but the mover refused to accept responsibility for the TV damage, claiming it was already broken. I provided photos and timestamped messages showing the damage was discovered immediately after the move. Despite this, Wise Move refuses to take responsibility. They also refused to help at least in providing the booking details as I was planning to escalate this to the Dispute Tribunal.
Responses were slow and ultimately unhelpful. The platform positions itself as neutral and does not ensure accountability when damage occurs during services arranged through them.
I am now proceeding through the Disputes Tribunal.
If you’re booking through Wise Move, be aware that if something goes wrong, you may be left to pursue the mover on your own.
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