1⭐ Review – Stressful experience and zero support
I’m posting this after watching my family deal with the nightmare of property damage following a booking through Wise Move. The movers were careless and clearly inexperienced, but the real disappointment was the platform’s response.
The issues we faced:
No Accountability: The mover denied the damage despite clear evidence.
The "Middleman" Excuse: Wise Move refused to intervene, claiming they are just a "neutral platform" and can’t enforce compensation since they weren’t physically present.
Poor Communication: Responses were slow, robotic, and focused on technicalities rather than actually helping us reach a resolution.
We’ve had to escalate this to the Disputes Tribunal just to get a fair hearing. If you book through them, be warned: if your belongings are damaged, you are completely on your own. They provide the connection, but they take zero responsibility when things go wrong.
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