I placed an order for an advent calendar on November 21st but never received a confirmation. When I reached out to the support team, they informed me that the order had been dispatched. However, when I tried to track it, the postal service had no record of it. I've contacted them again, and if I don't get a response, I'll request a refund. I believe this company might be a scam and would advise others to avoid using their services.
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