We have requested a repair for our dishwasher which gives an error code related to a leaking problem. This is the repair number: 241200215116.The repairman is Danny.Apparently, the 69 euros on the website is the starting cost, and the extra time spent costs 19,5 euros per 10 minutes. He opened the undercover of the dishwasher and cleaned the water in it then ran the machine to check the leaking. However, that run didn't report any error code and he couldn't find the leaking position. In the end, the repair cost 114,99 euros in total and he said we could contact him if the problem happens again. Note the website indeed mentioned there is a 3-month guarantee.On Saturday (two days later), we ran the machine again (this is the second time we ran the machine after calling the repairement). The error code shows up again. We had to remove the cover and we saw the water again at the bottom of the machine. We contacted Danny and explained the problem still exists.Unfortunately, the reply from the "experienced" repairman is very disappointing and not professional at all. He directly suggested that we replace the machine (only 3.5 years old) with a new one, despite that we told him that we had found the leaking position and we needed him to come to fix it as a guarantee. This reply is so unacceptable so we have to report it to the company Witgoed Brigade to explain it and we would like to get our money back since the problem is not solved. They contacted us back quickly and had a good attitude to solve the problem. The solution they proposed: separate the bill into half and we pay half to have the repairman visit us.It is not a fully satisfying solution for us TBH, because we paid 57 euros for no solution. However, they did mention that if a repairman visits us again more costs may occur due to the time they may need to spend to find the problem and fix it. Since we had lost the trust at that moment we didn't want to have another repairman with no cost limit. Therefore we have accepted the proposal and we want to tell the whole experience here.//////// the solution at the end we had //////We have contacted the service from our dishwasher brand, and they fixed the problem in 20 minutes (they have a maximum cost for the fix) with a guarantee that if the same error happens they come again at no cost. I am not saying this is always the best solution but just read carefully and search carefully before making decisions. The comment we want to give and the lesson we learned are as follows:- The company Witgoed Brigade had a responsible attitude to solve the problem. We appreciate that. It is a platform to help finding experienced workman for the problems we have instead of a maintenance service of the machines we have. We should have understood the difference.- However, the experienced levels of the staff in the company are not always guaranteed. We understand the difficulty, but we hope they can involve more effort to give the customer a good experience. - For the users, we should read carefully the cost from the website and note that the time spent in testing whether the machine works or not is also included in the bill. There is no cost limit to solve the problem.Hope our experience can help you.
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Witgoed Brigade is de Nr. 1 Witgoed reparatiedienst van Nederland. Met 48 ervaren en gecertificeerde monteurs verdeeld over het land repareren wij alle merken wasmachines, vaatwassers en drogers. Met Witgoed Brigade vind je de beste witgoedmonteur in jouw regio. Sinds onze start hebben we al 160.000 klanten naar volle tevredenheid geholpen. Vandaag gebeld is morgen hersteld!.See more
