Review Time
A technician came to my place in December to fix the oven. He told us it was fixed , we payed and he left, no invoice by the way but ok. After a few days we tried to use the oven but the problem he had "solved" was still there. We called him and he came back a week later, said the problem was after all another (strange that he said it was fixed the first time then). Oh well mistakes can happen and we trusted him. It's now April and he hasn't come back. Stopped answering my messages. At the end we payed for a service that was never done. Definitely do not recommend this people. You lose money and the problem is still there.I'm referring to Witgoed Services Rucphen
A technician came to my place in December to fix the oven. He told us it was fixed , we payed and he left, no invoice by the way but ok. After a few days we tried to use the oven but the problem he had "solved" was still there. We called him and he came back a week later, said the problem was after all another (strange that he said it was fixed the first time then). Oh well mistakes can happen and we trusted him. It's now April and he hasn't come back. Stopped answering my messages. At the end we payed for a service that was never done. Definitely do not recommend this people. You lose money and the problem is still there.
I'm referring to Witgoed Services Rucphen
Horrible non existant service,was told everyday they are coming the next day and then cancelling last minute. Meanwhile I had to miss work.I now asked for a replacement machine for a brand new washing machine. No respect for the customers - shocking during these times!
You never called for the appointment 🤷♂️. And I ended up getting my washing machine fixed by someone else.Edit: apparently my appointment was 10 days later. And the mechanic only calls a day before for the appointment. So I didn't wait long enough and ended up going to another mechanic. However, I am updating my review because the team was nice enough to follow up and figure out what went wrong. Always good to see your voice heard as a customer. Much appreciated.
Technician didn't fix dishwasher machine, because he couldn't handle three small pieces of double sided scotch to get the panel off. He charged 70€ for nothing and proposed me to find someone to remove kitchen panel and call back and pay additional +70€ to come again. Other company technician fixed it in 3 seconds without any questions.
Update: there was a follow up on my experience and another technician was offered to make a reassessment on the condition that the charge would be reversed if the assessment was different by the new technician or else the charge would be 2x. The technical person came, looked at the dishwasher for 5 minutes, and said that it could not be fixed. I paid 75 euros even though they came two days later than what the appointment was fixed for. I had already communicated the problem before hand. If the technician already knew that it could not be fixed why did they come to tell me this in person for 5 minutes and charge me the whole fee? They did not open the system or even try. So they already knew the diagnosis beforehand?
Sam from Highfive witgoed did a great job.witgoedbrigade > monteur > samFound the problem with the dryer immediately, and gave me some tips on maintentance for the dryer and washing machine to keep them running well.I'll call him directly now for any issue with Household Appliances
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Witgoed Brigade is de Nr. 1 Witgoed reparatiedienst van Nederland. Met 48 ervaren en gecertificeerde monteurs verdeeld over het land repareren wij alle merken wasmachines, vaatwassers en drogers. Met Witgoed Brigade vind je de beste witgoedmonteur in jouw regio. Sinds onze start hebben we al 160.000 klanten naar volle tevredenheid geholpen. Vandaag gebeld is morgen hersteld!.See more
