I completed one month of the future cream and responded to their questions about my progress. I informed them that my skin reacted poorly and that the results took several days to resolve. They never offered to adjust the prescription, but instead, charged my credit card and quickly shipped it out the same day. I was not notified that a new supply was shipping out until I saw the charge on my credit card. I communicated with them through a chat and was told that I could neither return it or receive a refund. This is extremely poor customer service, and the first time any beauty company I have done business with, has not assured customer satisfaction. I will never order with Agency again. The product cost $80.
Claim your business profile now and gain access to all features and respond to customer reviews.
Your Agency formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to target your anti-aging needs. No drugstore product is this customized. Agency uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Agency products are made in the USA, vegan, and leaping bunny certified. See more
