Review Time
I completed one month of the future cream and responded to their questions about my progress. I informed them that my skin reacted poorly and that the results took several days to resolve. They never offered to adjust the prescription, but instead, charged my credit card and quickly shipped it out the same day. I was not notified that a new supply was shipping out until I saw the charge on my credit card. I communicated with them through a chat and was told that I could neither return it or receive a refund. This is extremely poor customer service, and the first time any beauty company I have done business with, has not assured customer satisfaction. I will never order with Agency again. The product cost $80.
The sample was little nothing. Tried the full size bottle at $70 that didn't last even a month and made absolutely no difference. It was supposed to be hydroquinone with azeleic acid. I've used azeleic acid before from the ordinary. It work miracles on my redness. This didn't even touch it. Not to. Mention my hyperpigmentstion didn't even begin to fade. And it's a bottle. Inside of bottle with nearly a quarter inch difference in size. So it looks like you're getting more than what you are. I was extremely angry as I get a whopping $100/week from disability to live on. I spent my money on the chance that this would work and be worth it. It wasn't sad to say this company is grossly overrated. They're rude and are not interested in accommodating customers they've deceived. Why would they? They're liars. So I guess I'll just have to figure something else out and cut my losses. But it made a huge dent in my finances that month. I hope they go out of business.
Did the trial, was billed, told them I didn't want it and cancel, they refunded my money, 2 months later they billed me again. I once again told them I canceled, they told me it was too late. Not sure how many times you have to cancel. Have to block my card from them
Multiple orders where pumps didn't work at all or properly. Reformulated and irritated my skin and instead of offering to reformulate or refund me they just offered to cancel my subscription. I'm a licensed Esthetician and this is subpar service for a medical grade skincare line. Contacted by customer service after reading my review and given a partial credit on my last order and a credit towards my next bottle. I'll give it another try and update my review accordingly.
I would not recommend starting with Agency. In my experience, they don’t provide the personalized care you’d expect from a company that claims to have dermatologists on staff. After nearly three years with them, I’ve decided to cancel my subscription.I explained that the prescription strength was too harsh for my skin—even the lowest dose caused breakouts. I ended up mixing it with lotion myself, which helped a bit and led to some improvement with dark spots. But I also get professional skin treatments every few months, which means I can’t use retinol for about two weeks during those times. Because of this, I use the product less frequently, and their policy only allows two skipped months, so I’ve accumulated a backlog of bottles—many now expiring.They continue to send products without checking in or adjusting based on my needs, which feels more like a subscription model than true care. I will go to a true dermatologist who would tailor a treatment plan to my skin, adjust it as needed, and not overprescribe just to make a profit.The idea of convenient skincare is great in theory, but in practice, it didn’t meet my expectations for individualized care.
Claim your business profile now and gain access to all features and respond to customer reviews.
Your Agency formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to target your anti-aging needs. No drugstore product is this customized. Agency uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Agency products are made in the USA, vegan, and leaping bunny certified. See more
moonsmileclinic.com
opencare.com
cristinavaronpodiatry.co.uk
joinblossomhealth.com
mrspirituality.com
bayalarmmedical.com
farmaciadelcorso.net
sugarfit.com
eyebuydirect.com
altsourcemedical.com