I would not recommend starting with Agency. In my experience, they don’t provide the personalized care you’d expect from a company that claims to have dermatologists on staff. After nearly three years with them, I’ve decided to cancel my subscription.I explained that the prescription strength was too harsh for my skin—even the lowest dose caused breakouts. I ended up mixing it with lotion myself, which helped a bit and led to some improvement with dark spots. But I also get professional skin treatments every few months, which means I can’t use retinol for about two weeks during those times. Because of this, I use the product less frequently, and their policy only allows two skipped months, so I’ve accumulated a backlog of bottles—many now expiring.They continue to send products without checking in or adjusting based on my needs, which feels more like a subscription model than true care. I will go to a true dermatologist who would tailor a treatment plan to my skin, adjust it as needed, and not overprescribe just to make a profit.The idea of convenient skincare is great in theory, but in practice, it didn’t meet my expectations for individualized care.
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Your Agency formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to target your anti-aging needs. No drugstore product is this customized. Agency uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Agency products are made in the USA, vegan, and leaping bunny certified. See more
