I was wanting to update my information on my profile and I accidentally restarted my medication and was charged without wanting to restart it. I tried contacting them the same day. Through their portal (had no answer) and through phone calls (call would drop in one ring). I filed a bank claim and elara denied the claim. I finally was able to get ahold of someone (after two months) and they stated they weren’t able to refund me because on their end it shows they had answered my message even though I had sent them proof that I received no form of communication. Unprofessional and do not recommend
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Elara is a 100% online women’s wellness platform—built by women, for women—and available in all 50 states.
We provide expert-led, personalized care for weight loss, anti-aging, hair thinning, skin health, mental wellness, and sexual health.
Elara makes it simple to access science-backed treatments delivered discreetly to your door. No waiting rooms, no stress—just real care for real life. Our mission is to help you feel confident, supported, and in control.
With Elara, you get more than medication—you get a partner in your health journey. Start today and feel confident, strong, and fully yourself—with care designed for you.See more
