Review Time
I have been with Elara for almost 3 months now and have not had any issues. Any time I have need customer service, they have been responsive in less that 12 hours time. The big plus for me is when ordering my medication, the turnaround time is about 72 hours, if that!
I really liked the tik tok representative. But I can’t get straight educated answers from customer service. They keep raising my dose without the correlating vial. And without discussion even tho I’ve requested it. Customer service gave me wrong information about my dose plan. I’d like to talk to a provider but they won’t call. I’ve gone up 4 times in 4 months with no support or explanation. Now I’m trying to cancel and the auto response says it’s too late a week out. Also is the pharmacy licensed in my state? Unsure.
The customer service at Elara was wonderful today!! There was a little mixup regarding my plan, and was charged twice, however, they reviewed my account promptly, realized that a mistake was made and made it right immediately! They were so kind and professional and I really appreciate the way they handled it!
What I appreciate most about the service is their patient portal. It goes beyond just a medical questionnaire and doctor consultations. It includes nutrition support with easy recipes and exercise guidance. The doctors are readily available, and the customer support is prompt and dependable. I'm thrilled I discovered this service!
I've had a wonderful experience with the service. Shipping is quick, communication is straightforward, and what stands out most is the level of support I receive. This company truly empowers women, and you can sense that in every interaction. My provider genuinely listens, not just to symptoms but to me as a person. I've been encouraged to tune into my body, move at a comfortable pace, and make sustainable choices. It feels personal, not rushed or transactional, which makes a significant difference.
I was very intentional in selecting this service to assist me on my wellness journey. The entire process was quick and straightforward, from prescriptions to shipping. I appreciate the genuine passion for women's health, and the community is truly exceptional. The support is unparalleled.
My medications arrived quickly, and support responds promptly, as does the medical team. This service was the most affordable option for me compared to others. I had tried different telehealth services and med spas without seeing results. I felt dismissed with comments like 'everyone responds differently.' Switching to this service finally led to results and helped me break my stall. The pharmacy they partner with is top-notch.
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Elara is a 100% online women’s wellness platform—built by women, for women—and available in all 50 states.
We provide expert-led, personalized care for weight loss, anti-aging, hair thinning, skin health, mental wellness, and sexual health.
Elara makes it simple to access science-backed treatments delivered discreetly to your door. No waiting rooms, no stress—just real care for real life. Our mission is to help you feel confident, supported, and in control.
With Elara, you get more than medication—you get a partner in your health journey. Start today and feel confident, strong, and fully yourself—with care designed for you.See more
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