I have utilized this service four times and submitted two claims in total. Initially, the pricing attracted me, but ultimately, it seems to be the reason for the poor service I've received. While purchasing insurance through the app is straightforward and the policy details are clear, getting timely responses for claims has been nearly impossible. They often delay by requesting additional "proof" or paperwork, even after providing all necessary documents during the initial filing. I've come across reviews indicating prompt responses and payments, but my experience has been different. I bought the "cancel for any reason" option for a cruise in September 2025, which I had to cancel, and I expected some reimbursement for nonrefundable expenses. However, it turned out to be a waste of money as they have not honored it, and my claim has been pending for about four months now. My latest claim was for a baggage delay during a trip to South Korea in December 2025. Despite supplying all required information, they requested more documents and said they would respond in 5 to 8 days. It has now been nearly two weeks with no communication from them. I cannot recommend this travel insurance and will not be using it for future trips.
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