The entire experience took an excessive amount of time. I often received no responses to my emails, prompting me to start making phone calls. Several times, I was informed that the documents had not been received, even though I had the email showing when I sent them. I called multiple times to verify receipt, and was assured they had everything needed, only to discover after numerous calls that more information was still required. This added unnecessary work and delays, especially since these requests should have been made at the beginning of the claim. If my emails had been answered, many of these issues could have been resolved earlier. The level of detail required to process the refund was excessive. After five months, we finally received our refund. Recently, I had the opportunity to work with a representative who was genuinely helpful; without her assistance, this claim would likely have continued to drag on. I would hesitate to recommend this service unless you are able to work directly with her.
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