I purchased this insurance expecting a straightforward, customer-friendly claims process. Unfortunately, my experience has been the opposite.
I submitted over 15 documents, including a doctor’s note, a prescription for antibiotics, documentation from a physician provided through their own platform, and all flight receipts. Despite this, my claim has not been approved, and it remains unclear what additional information is supposedly missing.
The process feels unnecessarily complicated and lacks transparency. Instead of clear guidance, I’ve had to repeatedly follow up without getting a concrete answer on what would actually resolve the claim.
If the value proposition is ease of use and reliability in stressful situations, this experience does not reflect that.
I would not recommend this insurance based on my experience.
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