The personalized product I received had not been checked before sending. The writing in the inside has the first letter of the name on one line and the the rest of the name on the next line. I sent a picture to confirm I was telling the truth. I just wanted a great Father's Day gift for my husband. I was then asked to pay shipping again (another $10) to have a corrected one sent. I decided to just go with a refund instead and was told I could only get a 20% refund. I know it was a mistake but I feel that since it was a mistake made by the seller it should have been corrected at no extra cost to me. I did receive the 20% refund and i will give him the inferior piece. I will not be purchasing anything else from this seller.
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We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Providing perfect products and services for every customer is our service tenet!See more
