Since my review on 17 February 2026, I’ve had an update. It appears Withing's do communicate internally after all — which is reassuring, because I was starting to think their support team operated via carrier pigeon… or smoke signals… from different continents.
That said, I’m not entirely sure how far apart “internally” they are, because it’s taken long enough for the message to arrive.
To be fair, it’s progress — and at this stage, I’m treating any movement whatsoever as a win. Now we just need the same level of internal communication to translate into an actual resolution for the U-Scan issues, rather than another round of “have you tried cleaning it?”
I’ll update again if/when the U-Scan stops being a £319.95 bathroom ornament.
Received reply's below
Ces (Withings)
Feb 17, 2026, 15:16 GMT+1
Hello Trevor,
Thank you for your response.
I am sorry to hear that the issue remains after the steps we have performed. In this case, I will need to pass your case to our senior support specialist for further investigation. As we communicate internally, I will reach out to you via email once I have received an update from them.
Please note that I am unable to provide an estimated time for when I will be able to update you, but rest assured that as soon as I receive an update from our senior support team, I will contact you promptly.
I wish you a pleasant day!
Best regards,
Ces
Customer Service | Withings
Ces (Withings)
Feb 19, 2026, 15:36 GMT+1
Hello Trevor,
I hope you are doing well.
I am reaching out to let you know that we are actively working on your case and will contact you again once we have an update.
Thank you for your patience. Have a great day!
Best regards,
Ces
Customer Service | Withings
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