Review Time
Since my review on 17 February 2026, I’ve had an update. It appears Withing's do communicate internally after all — which is reassuring, because I was starting to think their support team operated via carrier pigeon… or smoke signals… from different continents.
That said, I’m not entirely sure how far apart “internally” they are, because it’s taken long enough for the message to arrive.
To be fair, it’s progress — and at this stage, I’m treating any movement whatsoever as a win. Now we just need the same level of internal communication to translate into an actual resolution for the U-Scan issues, rather than another round of “have you tried cleaning it?”
I’ll update again if/when the U-Scan stops being a £319.95 bathroom ornament.
Received reply's below
Ces (Withings)
Feb 17, 2026, 15:16 GMT+1
Hello Trevor,
Thank you for your response.
I am sorry to hear that the issue remains after the steps we have performed. In this case, I will need to pass your case to our senior support specialist for further investigation. As we communicate internally, I will reach out to you via email once I have received an update from them.
Please note that I am unable to provide an estimated time for when I will be able to update you, but rest assured that as soon as I receive an update from our senior support team, I will contact you promptly.
I wish you a pleasant day!
Best regards,
Ces
Customer Service | Withings
Ces (Withings)
Feb 19, 2026, 15:36 GMT+1
Hello Trevor,
I hope you are doing well.
I am reaching out to let you know that we are actively working on your case and will contact you again once we have an update.
Thank you for your patience. Have a great day!
Best regards,
Ces
Customer Service | Withings
I loved the look of my smart watch BUT after a year or so a crack appeared on the face that grew over time. It was never hit.
Reviews indicated this occurs.
There is NO ONE in Australia to service these watches. Your contact with Withings is a BOT. Beware.
They offered me a 25% discount on a new watch. That's buying through them or at one of their listed overseas locations. Australia is not on the list.
Not even at an Australian store that stocks them.
So if you purchase a Withings smart watch once there is a problem, no help.
Buy a new watch is their recommendation. Au$700 every few years. No thanks.
This has been an extremely frustrating experience! I bought a watch that fails to measure vital statistics accurately. Customer service is inadequate as I was charged after canceling my subscription. While the watch looks appealing, it has proven to be very disappointing. I would strongly recommend against making a purchase.
My watch stopped functioning after an aqua aerobics class. I provided photos and was informed of a known issue. After submitting more photos, I received a return voucher but was told the replacement could take up to six weeks. After waiting, I inquired about the status and was informed that my support request was closed. There is no customer service available, and despite acknowledging the issue, my complaint remains unresolved. This process has dragged on for three months.
I own a smart scale, a monitor, and another device, all connected to one app. Recently, an update changed my activity level from 'excellent' to 'average,' despite my active lifestyle. Customer support quality has significantly declined post-Brexit.
I regret buying this product as I am reminded of its flaws daily. The reset button is too easily activated, causing disruptions. When I reached out for help, the suggestion was to wear it on my other arm or loosen it, which is impractical. I recommend choosing another brand as they seem unresponsive to feedback.
The app is forcing me to update my information unnecessarily. The update screen features a condescending image, and I find it frustrating that I cannot bypass certain fields. I was previously satisfied but feel disillusioned now, especially after considering an upgrade.
Claim your business profile now and gain access to all features and respond to customer reviews.
We make a range of products that empower people to make the right decisions for their health.
