Bought an expensive sweater that was marketed to be a slouchy off shoulder top. It ended up being itchy and fit so awkward, didnt fall of one shoulder as advertised. I also purchased a couple other items, loved the dress but had a blouse run very small. I wanted to return the sweater and didnt realize it was 6% off. They told me it was final sale and wouldn't make an exception for store credit or anything.. for 6% off. Absolutely disgusting policy. To top it off, both the sweater and blouse were heavily discounted 2 days after my purchase and they refused to do a sale adjustment. The lack of customer service and insane policies makes me never want to purchase from them again. It was my first time ordering from them and unfortunately even though I love the styles, it will be my last. This is not how you retain customers.
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Creating collections to suit our ever evolving fashion world, we stay true to creating the pieces we love and need. Inspired by you, made for us all and worn With Jéan.