On January 11, 2026, prior to an auto-renewal deadline, I accessed the Wix platform to cancel my subscription. Despite this timely attempt to terminate service, I discovered a pending charge for a three-year renewal—an aggressive term length that carries a price increase of over $200.
On January 12, 2026, Wix ignored the active cancellation request and allowed the $504.00 charge to post to my account. I immediately filed a formal refund request. While Wix acknowledged the error by refunding the sales tax portion of the transaction, they have refused to refund the $504.00 principal balance, effectively seizing funds for a service that was canceled before the new term began.
This is not a simple billing error; it is a predatory "lock-in" tactic. By processing a multi-hundred dollar, multi-year charge after a cancellation attempt—and then withholding the bulk of the refund—Wix is engaging in deceptive business practices.
This pattern of "phantom renewals" and partial refunds appears to be a systemic issue affecting numerous consumers, suggesting a deliberate strategy to retain unearned revenue. I am seeking a full reversal of the remaining $504.00 and am filing this record with consumer protection agencies to document these bad-faith billing cycles.
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