Per my previous review, I was contacted directly by a representative from Wix.com. During our conversation, I was able to clearly explain that my concern was not about avoiding payment, but simply about refunding the original credit card that I intended to replace and charging the updated card already on file.
As a customer of Wix.com for over 8 years, I appreciated the opportunity to finally have the situation fully understood. The representative reviewed the matter and processed the refund to the original card. I then used my updated credit card on file to purchase the premium services again.
My concern has now been properly resolved.
Thank you for taking the time to listen to a long-term customer and for correcting the issue. That level of resolution deserves a 5-star update.
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