This was a horrible experience that I believe could have easily been avoided by WoB. I purchased a water bottle and a shirt through Shopify from WoB. The items were delivered to the wrong mailbox by USPS. WoB suggested I file a dispute with USPS, which I did, and USPS verified that the package was insured by “the sender” and that the package was unable to be found. Upon following up with WoB, they told me that despite the package being insured they would not replace the items purchased or issue a refund. Instead they offered me a 50% discount on my next purchase. Their idea of making this right is inviting me to spend more money. Absolutely ridiculous and horribly selfish behavior. This company does terrible business and should be avoided at all costs. They do not care about their customers.
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I am the wizard man, I see you have found my dungeon. I hope you enjoy it here :)
