The customer service is very lacking; you really need to be tech-savvy to grasp the terminology. Additionally, I had to wait a long time in the chat to receive support, with constant interruptions between messages. There’s no direct phone support or human representatives available. It feels like they are too busy to care about your issues, making it easier to lose your service than to actually help. The problem could likely be resolved if there was a dedicated person to assist, but the interruptions suggest they are helping someone else after giving you guidance. I spent over an hour with no resolution, and when I expressed my frustration, they simply offered a return for the item. I worry that if I return it, it will just be put back on the shelf for resale, worsening the situation. I have never felt so frustrated and let down by a product and received so little support. I will return this and will not purchase from them again!
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WiZ was founded as a startup brand in 2017 and joined Signify, world leader in lighting, in 2019. WiZ is an IoT platform for smart lighting solutions and smart services. We offer people connected lighting, so they can enjoy their daily moments with more comfort and ease.
Our WiZ ecosystem comprises software solutions, cloud services and products. Together with our manufacturing partners, we offer lights, devices and accessories under different brands. Already millions of devices on the market are connected by WiZ.
WiZ delivers a Wi-Fi-based smart system that controls plug & play devices with our user-friendly and feature-rich app, and that connects to existing Wi-Fi networks. Our WiZ ecosystem creates an optimal atmosphere in which people can elevate their smart lighting into smart living.
Our products and services are marketed under our WiZ brand, private labels, and other brands, all associated with the WiZ brand. Our ecosystem has a worldwide reach, to more than 60 countries.See more
