The service was very poor. My flight was delayed for over two hours without a proper explanation or any support for passengers. At the boarding counter in Jeddah, the staff member was quite unprofessional and lacked respect in her communication. I was charged extra for not checking in online, but her handling of the situation was rude and unacceptable. I later reached out through the helpline, but as of now, I have not received any response to my complaint. Overall, it was a very disappointing experience with inadequate customer service.
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