Review Time
Worse than I could have possibly imagined.
Only booked their flights because they were at sensible times of the day for family travel.
A week later they rescheduled the flights to middle of the night (2am) landings.
Now trying to get the money back for the tickets and money for tickets on a different airline as per EC261 Regulation, They make this impossible to do, despite a legal requirement to do so.
I wanted to go on vacation for 5 days. The flight home was canceled by Wizzair and they tried to shorten my vacation to 3 days.
Since it's not compatible with my plans I chose a refund. Note that I didn't book anything else, it was just the flights. They refunded me with "WizzAir credits" which I'm unable to transfer to my bank account since they say I'm not the original booking owner (which I literally am). I booked the flight on booking.com but they can't help me either and now I'm stuck trying to reach someone at Wizzair. How is it that complicated?
Worst company I have ever had. Cancels twice our tickets to finally completely cancel the destination.
30 days to get your money back. So how to pay other tickets somewhere else? 1h to talk to someone from the Customer Service.
Awful experience.
Wizz air flight w95605 19/01/26 Gatwick to Jeddah flight was on time.
Superb flight crews ahighly valued for their kindness, professionalism, resilience, and ability t attitudes, top-tier teams.
Thank you for helping my wife she became unwell during flight.
Thanks for helping her.
Hello, i want to describe how Nana, a flightattendent on our flight from Kutaissi to Athens turnaround a bad check in experiance to a perfect service! We bought the most expensive Tickets with luaggaem free seat options, free chexk in at airport and so on, we couldnt chexk in online or choose our seats, when we arrived at the airport the check in itself was smooth and nice from a guy, problem was we got 3 different rows with 3 people, we didnt see this direct so we passed the passport control and than we saw it, so my wife talked to the woman at zhe gate which refuse super rude to do anything, we tried it than a bit later again after everyone checked in, say they they cant change the seats(which I highly doubts as in every system you can do this!) So we was not really happy but go to the plane, when we arrive i approched the flightattendent with our problem, she ask just show me your booking and than she spoke with a college in the front and we get one row for us with extra leg room, thats for me a perfect example how to turn angry costumer into happy clients! Thank you Nana!
Flights changed by wizz so instead of arriving mid afternoon we would have arrived after midnight.
Likewise the return flights. Quite unacceptable arrival times for people who don’t drive at night. Hopeless.
Web site won’t let me cancel the original ones, says “we will email you” but they’ve already done that.
If it was possible to give zero stars I would.
After a major delay and eventually a cancelled flight, I tried to reclaim my rightful expenses. Even though I am the one who paid for everything and provided all the bank statements and receipts, Wizz Air refuses to reimburse me unless I provide a mountain of extra paperwork and 'Power of Attorney' documents. This is a deliberate tactic to discourage travelers from claiming what is legally theirs.
We are talking about a very small amount, but the arrogance of their customer service is appalling. They have zero respect for their passengers and make the process unnecessarily complicated just to wear you down. I have decided to drop the claim because my time is more valuable than their pennies, but they will never see me again.
A word of warning to others: Wizz Air is cheap until something goes wrong. The moment you need support, you are completely on your own. Avoid this airline if you value your sanity.
They change are flights 5 times, they changed that at the end that we fly form Hungary to Abu Dhabi, had to buy new tickets 3 times for 3 people, and last flight was 4 h late and had random stop at Athens, Greece, were really rude and were hidding the arrival time 👎🏿
The service was very poor. My flight was delayed for over two hours without a proper explanation or any support for passengers. At the boarding counter in Jeddah, the staff member was quite unprofessional and lacked respect in her communication. I was charged extra for not checking in online, but her handling of the situation was rude and unacceptable. I later reached out through the helpline, but as of now, I have not received any response to my complaint. Overall, it was a very disappointing experience with inadequate customer service.
I am extremely disappointed with how the employees treat passengers. On January 12th, while returning from Barcelona to Albania at 9:30, we faced disrespectful behavior despite having our luggage in order. The saying "the customer is king" does not seem to apply here, as the service provided was far below acceptable standards.
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