Hello, i want to describe how Nana, a flightattendent on our flight from Kutaissi to Athens turnaround a bad check in experiance to a perfect service! We bought the most expensive Tickets with luaggaem free seat options, free chexk in at airport and so on, we couldnt chexk in online or choose our seats, when we arrived at the airport the check in itself was smooth and nice from a guy, problem was we got 3 different rows with 3 people, we didnt see this direct so we passed the passport control and than we saw it, so my wife talked to the woman at zhe gate which refuse super rude to do anything, we tried it than a bit later again after everyone checked in, say they they cant change the seats(which I highly doubts as in every system you can do this!) So we was not really happy but go to the plane, when we arrive i approched the flightattendent with our problem, she ask just show me your booking and than she spoke with a college in the front and we get one row for us with extra leg room, thats for me a perfect example how to turn angry costumer into happy clients! Thank you Nana!
Claim your business profile now and gain access to all features and respond to customer reviews.
