This was, without exaggeration, the worst flying experience of my life.The tickets were purchased months in advance during a low-fare period. Shortly after, we booked and fully paid our hotel, as the destination was Armenia for medical reasons, with fixed surgery dates that could not change.A few days before departure, we were informed that our return flight was cancelled. Panic is the only word to describe how we felt. Everything was scheduled, medically and financially. Trying to get help from Wizz Air was an exhausting maze: automated replies, confusing websites, hidden options, and zero clear guidance. I did not want a refund — I wanted to fly on the planned dates from the same airport. This proved almost impossible.Eventually, forced by the system’s failure, we accepted a refund and had to change our return airport to Larnaca, creating enormous additional stress and cost.The journey itself was full of delays, last-minute announcements, and constant uncertainty. Boarding was chaotic: passengers were taken outside far too early, left waiting in heavy rain and cold for about 20 minutes, only to realize the aircraft had just arrived. I still do not understand why this was allowed to happen.Upon arrival, our luggage was soaking wet.On the return flight, the app failed again, forcing us to print tickets at the airport — another unnecessary worry. More delays followed. And finally, at Larnaca airport, one suitcase arrived torn and the other literally destroyed.Unacceptable. This experience showed a complete lack of planning, accountability, and respect for passengers. I am writing this so others can make informed choices. I sincerely regret choosing Wizz Air.
Claim your business profile now and gain access to all features and respond to customer reviews.
