Review Time
This was, without exaggeration, the worst flying experience of my life.
The tickets were purchased months in advance during a low-fare period. Shortly after, we booked and fully paid our hotel, as the destination was Armenia for medical reasons, with fixed surgery dates that could not change.
A few days before departure, we were informed that our return flight was cancelled. Panic is the only word to describe how we felt. Everything was scheduled, medically and financially. Trying to get help from Wizz Air was an exhausting maze: automated replies, confusing websites, hidden options, and zero clear guidance. I did not want a refund — I wanted to fly on the planned dates from the same airport. This proved almost impossible.
Eventually, forced by the system’s failure, we accepted a refund and had to change our return airport to Larnaca, creating enormous additional stress and cost.
The journey itself was full of delays, last-minute announcements, and constant uncertainty. Boarding was chaotic: passengers were taken outside far too early, left waiting in heavy rain and cold for about 20 minutes, only to realize the aircraft had just arrived. I still do not understand why this was allowed to happen.
Upon arrival, our luggage was soaking wet.
On the return flight, the app failed again, forcing us to print tickets at the airport — another unnecessary worry. More delays followed. And finally, at Larnaca airport, one suitcase arrived torn and the other literally destroyed.
Unacceptable. This experience showed a complete lack of planning, accountability, and respect for passengers. I am writing this so others can make informed choices. I sincerely regret choosing Wizz Air.
This was, without exaggeration, the worst flying experience of my life.The tickets were purchased months in advance during a low-fare period. Shortly after, we booked and fully paid our hotel, as the destination was Armenia for medical reasons, with fixed surgery dates that could not change.A few days before departure, we were informed that our return flight was cancelled. Panic is the only word to describe how we felt. Everything was scheduled, medically and financially. Trying to get help from Wizz Air was an exhausting maze: automated replies, confusing websites, hidden options, and zero clear guidance. I did not want a refund — I wanted to fly on the planned dates from the same airport. This proved almost impossible.Eventually, forced by the system’s failure, we accepted a refund and had to change our return airport to Larnaca, creating enormous additional stress and cost.The journey itself was full of delays, last-minute announcements, and constant uncertainty. Boarding was chaotic: passengers were taken outside far too early, left waiting in heavy rain and cold for about 20 minutes, only to realize the aircraft had just arrived. I still do not understand why this was allowed to happen.Upon arrival, our luggage was soaking wet.On the return flight, the app failed again, forcing us to print tickets at the airport — another unnecessary worry. More delays followed. And finally, at Larnaca airport, one suitcase arrived torn and the other literally destroyed.Unacceptable. This experience showed a complete lack of planning, accountability, and respect for passengers. I am writing this so others can make informed choices. I sincerely regret choosing Wizz Air.
Honestly, this was the worst customer service experience I’ve ever had. The level of support is extremely poor, especially when the call is handled by someone from the Poland team — the attitude is shockingly unprofessional and comes across as downright discriminatory.You try to explain your issue and there’s zero respect, zero effort to help, and a tone that makes you feel like they’re doing you a favor by even answering.A company that treats customers like this is very hard to trust. I truly hope they review their staff and improve their service, because this is unacceptable for an airline of this size.
I booked and paid for a car through Wizz Air. They book the car through a broker and wash their hands. They provide no service. The broker booked a car for a time the car rental company was closed. Never book a car through Wizz Air.
I suppose you get what you pay for, app not working can’t login, I have followed all the advice but still just hanging. I tried to find a way to get some support but was unsuccessful, looks like I have to go back to tearing down trees and print a hard copy, really frustrating
The worst complain service I've ever had.I booked a flight from sevilla to milan for a professor to take a lecture in our university. The day after I've recieved a mail that infrom me that the flight was postoponed 24 hours. I could not apply for remboursement because I was not the owner of the flight even if I've paid it. I'm forced to ask my host to ask for reimbursement. Shame on you. You change the flight not me
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