Honestly, this was the worst customer service experience I’ve ever had. The level of support is extremely poor, especially when the call is handled by someone from the Poland team — the attitude is shockingly unprofessional and comes across as downright discriminatory.You try to explain your issue and there’s zero respect, zero effort to help, and a tone that makes you feel like they’re doing you a favor by even answering.A company that treats customers like this is very hard to trust. I truly hope they review their staff and improve their service, because this is unacceptable for an airline of this size.
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