If anything happens to your checked luggage, be aware: in practice, the airline takes no responsibility unless you discover and report the damage before leaving the airport. Once you leave, you are basically on your own.On January 17, 2026, my travel companion and I flew from Warsaw. Both of our suitcases were checked in in good condition, with working locks. After arriving and opening our luggage at the hotel, we discovered that the locks on both suitcases had been broken. Two different bags, same type of damage.We contacted Wizz Air, but since we had already left the airport, they refused to help and pointed to their policy requiring a report to be made immediately at the airport desk. This means that instead of starting your trip, you are expected to stay at the airport and inspect everything on the spot — otherwise your claim will simply be dismissed.It’s extremely frustrating. Passengers trust the airline with their belongings, but when something goes wrong, the responsibility is pushed entirely onto the traveler. Be very careful and check your luggage before leaving the airport, because if you don’t, Wizz Air will most likely refuse to assist you at all.
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Wizz Air, legally incorporated as Wizz Air Hungary Ltd.