Review Time
Horrible experience. Avoid this company at all costs. They cancelled my flight, I requested a refund, and I still haven’t received it. When I contact them, they pass me from one agent to another without resolving anything. It feels like a scam. Avoid this company at all costs.
If anything happens to your checked luggage, be aware: in practice, the airline takes no responsibility unless you discover and report the damage before leaving the airport. Once you leave, you are basically on your own.
On January 17, 2026, my travel companion and I flew from Warsaw. Both of our suitcases were checked in in good condition, with working locks. After arriving and opening our luggage at the hotel, we discovered that the locks on both suitcases had been broken. Two different bags, same type of damage.
We contacted Wizz Air, but since we had already left the airport, they refused to help and pointed to their policy requiring a report to be made immediately at the airport desk. This means that instead of starting your trip, you are expected to stay at the airport and inspect everything on the spot — otherwise your claim will simply be dismissed.
It’s extremely frustrating. Passengers trust the airline with their belongings, but when something goes wrong, the responsibility is pushed entirely onto the traveler. Be very careful and check your luggage before leaving the airport, because if you don’t, Wizz Air will most likely refuse to assist you at all.
If anything happens to your checked luggage, be aware: in practice, the airline takes no responsibility unless you discover and report the damage before leaving the airport. Once you leave, you are basically on your own.On January 17, 2026, my travel companion and I flew from Warsaw. Both of our suitcases were checked in in good condition, with working locks. After arriving and opening our luggage at the hotel, we discovered that the locks on both suitcases had been broken. Two different bags, same type of damage.We contacted Wizz Air, but since we had already left the airport, they refused to help and pointed to their policy requiring a report to be made immediately at the airport desk. This means that instead of starting your trip, you are expected to stay at the airport and inspect everything on the spot — otherwise your claim will simply be dismissed.It’s extremely frustrating. Passengers trust the airline with their belongings, but when something goes wrong, the responsibility is pushed entirely onto the traveler. Be very careful and check your luggage before leaving the airport, because if you don’t, Wizz Air will most likely refuse to assist you at all.
If I could give zero stars, I would. Wizz Air changed my inbound flight time, which completely disrupted my plans and forced me to cancel my entire trip, including an important meeting. As a result, I had no choice but to cancel the whole trip.Despite this schedule change being made by Wizz Air, they are refusing to refund my outbound flight. This level of customer service is extremely disappointing. I strongly advise others to avoid Wizz Air at all costs.
Wizz Air advertises its WIZZ Discount Club in a very unclear and misleading way. The “25% discount” was not applied to my booking, and at no point were any conditions, restrictions, or validity periods properly explained.Travel itinerary: ISK44BThe promotional offer looks attractive on the app, but in reality provides no benefit. The lack of transparency creates confusion and leads customers into paying for something that delivers nothing in return.Be cautious before purchasing the WIZZ Discount Club — it does not work as advertised.This practice undermines trust and raises significant concerns regarding compliance with fair advertising and consumer protection standards.These types of offers are a complete disappointment — designed in a way that provides no real value and ultimately traps customers into paying for something that delivers nothing in return.
A disaster. The flight arrived 3 hours late and at night. It was impossible to request a refund under EU Regulation 261 because Wizz Air deliberately designed their website to make it impossible to find a refund request. Everything was well hidden, so it was impossible to request a refund.After 3 hours of searching their website, it was impossible to find a refund request. They lost 2 customers and gained terrible publicity.
Awful company and awful customer service. I booked a holiday and when it came to check in I was unable to check my wife in on line her name wasn’t there to do this despite her being on the booking. When we got to the airport we had to pay £44 despite this not being our fault. The customer service is AI generated and you cannot speak to anyone. We were told at check in we can be refunded as it wasn’t our fault but they are refusing to do it. The whole check in on line is a scam
Thieves would be the nicest word I could use for this company.I'm flying to Milan , in the wizzair app before doing the check in I add luggage to my reservation and pay the fee of 23€ per passenger for a 10kg carry on, after the luggage is added and I do the checking online I'm convinced I'm good to go.So I get to the Madrid airport 3 hours in advance as I was told, but the counters happens to not be opened so I cross the security control and by the time the boarding starts , a very mean woman in a very rude tone tells us that if we want the luggage on board we must pay 70€ per each or just not get on board. Her excuse to make us pay is that we paid to have our luggage checked in and not aboard, I tell the lady that the check in counter was closed 2 hours before the flight and this same issue was happening to more than 20 people on our flight who had paid for a carry on wich now happens to be a checked in luggage. In the process of adding luggage the app is not clear at all it actually does not specify that if you do drop off the luggage on the counter you will be charged 70 €ALL I CAN SAY IS THAT WIZZ AIR IS SCAM AND I FEEL IT WAS A COMPLETELY ROBERY
Travelled to Turkey arrived at Gatwick airport to find only two people working on check in and big line of people waiting, when finnaly getting to check in with only 20 minutes before boarding was told I have to pay £44 for not checking on online, sick and tried of being ripped off, it’s day light robbery, no choice to use them to get home but never again after that
They charged an absurd fee of €80 at the airport just to print a boarding pass — nearly half the price of the flight ticket, for nothing more than a piece of paper. The staff were extremely disrespectful and rude, showing no manners at all. Honestly, it’s better to fly with other airlines; in the end you’ll save money and enjoy a much better customer experience. To make things worse, the flight was delayed by an hour. Avoid this airline at all costs.
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Wizz Air, legally incorporated as Wizz Air Hungary Ltd.
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