Thieves would be the nicest word I could use for this company.I'm flying to Milan , in the wizzair app before doing the check in I add luggage to my reservation and pay the fee of 23€ per passenger for a 10kg carry on, after the luggage is added and I do the checking online I'm convinced I'm good to go.So I get to the Madrid airport 3 hours in advance as I was told, but the counters happens to not be opened so I cross the security control and by the time the boarding starts , a very mean woman in a very rude tone tells us that if we want the luggage on board we must pay 70€ per each or just not get on board. Her excuse to make us pay is that we paid to have our luggage checked in and not aboard, I tell the lady that the check in counter was closed 2 hours before the flight and this same issue was happening to more than 20 people on our flight who had paid for a carry on wich now happens to be a checked in luggage. In the process of adding luggage the app is not clear at all it actually does not specify that if you do drop off the luggage on the counter you will be charged 70 €ALL I CAN SAY IS THAT WIZZ AIR IS SCAM AND I FEEL IT WAS A COMPLETELY ROBERY
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Wizz Air, legally incorporated as Wizz Air Hungary Ltd.