When I took my Vivaro in October for a free change of some bolts (apparently they might have corrosion) I also mentioned to the staff to look at the radio that showed there was a problem with software which should be updated. They told me they had tried to check it but had run out of time and I had to book another appointment. I was given the price of £197 and I understood it was to fix the problem. However, when I brought the vehicle beginning of February I was called halfway through the day that they hadn't been able to find what the problem was and told me that they could ask another technician to examine the problem the following day for extra £207.I declined as they said it still might not find where the fault is and I said I would be collecting my vehicle at the end of the day. When I arrived they asked me to pay £197 despite not fixing anything. Apparently, it's for diagnostics that found problems with software (it says: "Attempt software update, failed; advise further investigation but suspect radio internal fault"). Their explanation is exactly what the info on the radio was showing anyway. Somewhere in the small print they have it stated that they might not resolve the issue but it is very misleading for customers who expect the price given to them is for sorting the issues not just diagnostics that also is just a confirmation what you can see on the radio screen originally. After some heavy exchange of arguments they agreed to reduce the cost to £100 but I still feel very disappointed after wasting my time with them!
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
