Review Time
On April 7th 2026 we visited WJ King in Rochester to exchange our Mercedes into a newer car. We were greeted by one of their sales consultants in the court yard. After deciding to have a closer look at a 2023 Vauxhall Mokka with only 4468 miles on the clock he went inside to get us the keys for the car.
The consultant returned with a disappointing message that we couldn’t have a look inside as the person with all car keys had gone to lunch taking the keys with her.
In the office we made an appointment for Thursday morning, April 9th. The consultant noted all our details and phone number and said that I would get a phone call on Wednesday. This gentleman was friendly and helpful and apologized for the inconvenience.
Having my phone on me, no call all Wednesday but an e-mail from a sales consultant at 17:20 hrs to inform me a test drive had been planned at 13:00 hrs with his colleague “Sunni”.
At 17:52 hrs I replied that I had been waiting for a phone call all day and I was unhappy with the proposed time as we requested an earlier time in the morning but nevertheless I would come as my wife had other appointments.
When I arrived at WJ King in Rochester, I was met by another sales consultant who told me he didn’t know about the test drive. He was looking into the computer telling me that he didn’t hear from me as I didn’t include him in the email. How could I know? I replied to sender.
I handed him my valid Dutch national drivers license that is valid to drive and has never been a problem before for test driving. After checking the DVLA website he took my drivers license to the back office. Coming out the office he told me it’s company policy that they must check this and as I don’t hold a UK license I can’t test drive but I was welcome to make another appointment and bring my wife who then could drive the car.
It’s far from professional and not client friendly I told him and he apologized for the inconvenience.
The sales consultant handed me his business card but I decided not to continue with a time wasting company like this.
Unreliability is one of the key points of car dealers and most certainly this one proves that. They lost a sale.
Booked a test drive Seat Arona with Sam at the Bromley branch. She was very helpful discussing finance options and I left a £99 deposit to hold the vehicle. Because of the lack of a dash camera for parking my wife decided it wasn't for her so I emailed Sam to say that we no longer wanted to proceed. She responded the next day saying she quite understood and immediately organised for the deposit return without any prompting from me. Good service experience.
On April 7th 2026 we visited WJ King in Rochester to exchange our Mercedes into a newer car. We were greeted by one of their sales consultants in the court yard. After deciding to have a closer look at a 2023 Vauxhall Mokka with only 4468 miles on the clock he went inside to get us the keys for the car.The consultant returned with a disappointing message that we couldn’t have a look inside as the person with all car keys had gone to lunch taking the keys with her. In the office we made an appointment for Thursday morning, April 9th. The consultant noted all our details and phone number and said that I would get a phone call on Wednesday. This gentleman was friendly and helpful and apologized for the inconvenience. Having my phone on me, no call all Wednesday but an e-mail from a sales consultant at 17:20 hrs to inform me a test drive had been planned at 13:00 hrs with his colleague “Sunni”. At 17:52 hrs I replied that I had been waiting for a phone call all day and I was unhappy with the proposed time as we requested an earlier time in the morning but nevertheless I would come as my wife had other appointments. When I arrived at WJ King in Rochester, I was met by another sales consultant who told me he didn’t know about the test drive. He was looking into the computer telling me that he didn’t hear from me as I didn’t include him in the email. How could I know? I replied to sender.I handed him my valid Dutch national drivers license that is valid to drive and has never been a problem before for test driving. After checking the DVLA website he took my drivers license to the back office. Coming out the office he told me it’s company policy that they must check this and as I don’t hold a UK license I can’t test drive but I was welcome to make another appointment and bring my wife who then could drive the car.It’s far from professional and not client friendly I told him and he apologized for the inconvenience. The sales consultant handed me his business card but I decided not to continue with a time wasting company like this. Unreliability is one of the key points of car dealers and most certainly this one proves that. They lost a sale.
Excellent customer sevice from WJKing Dartford & Lee. The model I wanted was unfortunately out of my budget, Lee invested time & came up with alternative 25 plate low milage of the exact model & colour of the car I wanted and a more reasonable price- I was over the moon. He arrange for it to be transported from compound to test drive a few days later. Unfortunately transport delivered wrong car. I was on my way when Lee called to tell me but was working on solution. Arrived at showroom, had a coffee worked out a great final cost including all the insurances I wanted (thank you Lee & Ted for you patience with our negotion requests)- then the car arrived. Great test run, I was a bit apprehensive as hadnt driven automatic for a while but Lee was great, ran through technologie. Back to showroom, paperwork signed. Picking car up once serviced fir customer collection. DELIGHTED.
Avoid like the plague! These people are not car salesmen, they are complete con artists and fraudsters. I approached this branch as I was looking for a new car or possible part exchange. I was met by LEE HARPLEY AT WJ KING DARTFORD BRANCH, who initially seemed very kind and helpful. I paid a £99 hold fee for a vehicle I liked and I was told this was only to take the car off sale. I explicitly asked if I would get this money back if I chose not to proceed with the sale and was told I would. A few days later I decided not to go ahead with the sale, as I found a more suitable car. I emailed Lee and told him this as well as tried to call him via phone. After multiple emails and calls I had no response from Lee and realised something was wrong. Until this day he has not answered my emails or calls and has refused to refund my money. I had to go through other means to retrieve my funds. He also told me if I chose to part-exchange my vehicle, I would just need to give the car to him and he would sort everything out with the finance company. Thank goodness I called the finance company myself, and quickly realised this was not true! This company should not be allowed to trade. I wonder how many other customers they have ripped off! I would stay clear if I was you. Save yourself the hassle and risk of being a victim of these theives!
My wife and I went in to the welling branch where we had the privilege of dealing with Darren, I have to say Darren is a real asset to w j kings, nothing was to much of of a problem, excellent customer service and we never felt pressured, the level of service from Darren was exceptional, and that’s why we have purchased 4 cars from Darren, I would highly recommend Darren and w j kings to everyone that’s looking for a car & A1 customer service.Thank you so much Darren you really are a great asset and have our custom for years to come.
Happy with sale process, however as soon as I drive the car home, I have had nothing but issues with the car.Collected car on 4th Feb, sales team said would normally call the next day to check all is okay, but due to leave would not be able to call until 11th.Did not receive this call, so I rang to discuss issues on 13th.Low battery on both keys, therefore not opening the car unless next to it.On-going issues from first time drove the car with reinitialising tyre pressure.Agreed to bring car back on sat 14th, mechanics turned lights off. I drove home lights came back on.I called again on 21st to say the light is still on, therefore something must be faulty.Agreed with Dave on Monday to bring back again.Very inconvenient due to needing to arrange work, childcare and lift from garage.I agreed with Chantell to bring the car back on Saturday 7th March & leave at the garage for a few hours.Management said it has an irreparable puncture and because I did not let them know till the 13th I would be charge for a new tyre.Sales team okay, but the after process unhelpful as I believe the tyre was faulty before I bought the car.These issues happened immediately.Be careful what you buy.Although these faults/errors maybe minor the are frustrating.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
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