After 7 weeks of trying to get this resolved with no end in sight, and a complete lack of support, I feel I have no choice but to share the awful service from WJ King. My dad passed away 7 weeks ago. He sadly died while still employed by WJ Kings. Shortly before being admitted to hospital, he traded in his old car and paid an additional £11,100 to upgrade to a vehicle that was suitable for wheelchair use and was purchased for £18, 594. The garage was fully aware of his health situation and knew he had been admitted to hospital, yet still delivered the car to the driveway where he and my stepmum lived.A few days after delivery, my dad passed away. The car was never used, untouched, and remains in exactly the same condition as when it was delivered.After my dad’s passing, my stepmum informed WJ Kings and explained that, due to the circumstances, the car was no longer needed. She asked whether a refund or buy-back could be arranged, as the money was needed to help fund my dad’s funeral. What followed has been nothing short of distressing.Despite myself and my stepmum having power of attorney over my dad’s finances, we were told we could not sell or return the car. We were then told this could only be done if it was stated in my dad’s will — something that was obviously impossible, as the car was purchased just days before he passed away. We were told we would have to wait for probate, which has now been granted.Once probate was accepted, we were informed the car could be bought back for £14,500, due to it having an additional registered driver. While we understand depreciation in normal circumstances, given the situation — and the fact my dad worked for WJ Kings — we felt this was unfair and asked for an offer closer to the original price.Weeks later, after chasing again, we were then given an even worse offer, one of £13,500, now blaming a drop in the used car market. We checked independently and found companies such as Motorway and We Buy Any Car were offering similar or even slightly higher prices than WJ Kings.Last Friday, I contacted the garage again and made it clear this situation is unacceptable. I stated that unless it was resolved, I would have no option but to take further action, including sharing our experience publicly or contacting local media. I was asked to hold off, as management would call us and a letter would be sent. Neither has happened, and after a week we have received no response to further emails.It is truly heartbreaking that a company my dad worked for for many years — and quite literally died while still in service to — is treating my stepmum, and myself, with such a lack of empathy and compassion. We are simply asking to return an unused vehicle without losing thousands of pounds, during what has already been the most painful time of our lives.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
