I have been Sidcup Kia multiple times the first time wasn’t too bad, they did manage to fix a couple of issues, though they didn’t fix the main issue (clutch Judder), I thought I would give them another chance but after the 5th time bringing my car here they still cannot fix the problem I first bought my car in for as they said they cannot find the fault (clutch judder) which is a common problem with my model, seems like they just turn a blind eye or can’t be bothered to check properly, so I thought maybe if I had my service done and spent some money they might help fix the problem, big mistake, they had my car for 3 days just to do a simple service (oil change and filters) and told me again they cannot find the fault, I was also told over the phone prior to the service that my fuel filter needs to be replaced but it was not done, At one point they had my car for over 2 weeks to change a seat pad, I kept getting told the part will be here in a few days but after 2 weeks they called me and told me to come and collect the car and the seat pad still had not been changed and nothing was done about the clutch judder even though they had it for 2 Weeks, Plus they parked my car under a tree and probably didn’t touch it for the whole 2 weeks and I had to go get it washed because it was extremely dirty. Also I’m pretty sure they put a small dent in my door when they had it for 2 weeks, I was also told once that the clutch judder has been fixed but that was a lie, I’m pretty sure my car needs a new clutch, I drive it everyday and notice the judder everyday, I did tell them they need to let it run for while so the engine gets hot because it happens more when engine is hot but it just seems like they drive it for 2 mins and say there’s nothing wrong with it, I have also told them it happens at low speed between at about 1500 to 2000 rpm and also is worse going up a hill going at low speed always on gear 1 but seems like they don’t have time or they are just lazy. My car is still in warranty it’s not like they are losing anything out of there own pocket, they just need to do the job that they are paid to do properly, but just seems like they are disinterested and cannot be bothered to help, they just want you gone ASAP. I mean what’s the point of having a 7 year warranty when no one wants to help you when you have problems with things that are covered under warranty. The worst experience that I have ever had at a garage. Never will I return to Sidcup again, might try my luck as a last resort with another branch and see if I get treated the same. This is the last chance and the last time I will try and get this issue fixed before I give up and sell my car and never buy another Kia. I have already put 1 star reviews on Google and trust pilot because I’m so disgusted by the way I have been treated and have written a separate email to Kia complaints in Milton Keynes.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
