Having bought a car from the Dartford branch, I made my way there by train to pick it up for my partner on 23rd May. Surprisingly, the car wouldn’t start, so credit where it is due, a full refund was given. The following day Lee (not sure of spelling) called me: they agreed to refund my travel costs, and I agreed to take the car when the fault was diagnosed and rectified, provided they delivered it. It was a Bank holiday weekend so understandably the car wouldn’t go into the workshop until the following Tuesday. On said Tuesday Guy called me to advise that they could not guarantee rectification for anything up to four weeks. My partner could not be without a car for that long so we left that I would start looking again, but that if they resolved the issue he would call me to see if I still wanted that particular vehicle. Guy also committed to get back to me the next day in respect of the refund for my train costs (almost £100). No call came, either to advise the car was repaired or to process my travel costs. Having found another vehicle I called yesterday and spoke with Lee about my outstanding refund. A huge amount of back-pedalling, quotes like ‘I’m just a salesman and it’s up to Guy and the manager’ but when pressed Lee promised to pass this over.Still no call from either of them so in short, I spent almost £100 in travel costs to pick up a vehicle that I couldn’t drive home, and a ‘reputable’ dealership feels that this is acceptable, and that it’s ok to back out of a promised refund. Things happen, cars develop faults, c’est la vie! It’s how things are handled, or in this case mishandled, that drives reputation though!
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
