I am writing to express my profound disappointment and frustration with the service I received during my recent safety recall appointment for my Seat Ateca vehicle, registered under the number FN67BXZ, at your branch. The entire experience was marred by misinformation, inconsistencies, and last-minute changes, which resulted in significant inconvenience and disruption to my schedule.Upon receiving the safety recall notice, I promptly booked an appointment with your service center. During the booking process, I specifically inquired about the duration of the appointment and the availability of courtesy cars. I was assured by the staff member over the phone that the procedure would only take a couple of hours, thereby indicating that I wouldn't require a courtesy car. However, upon arriving at the appointment, I was provided with conflicting information regarding the duration of the procedure. Initially, I was informed by one gentleman that the procedure would take 1 to 2 hours, which aligned with what I had been told earlier. However, to my dismay, another staff member contradicted this statement by stating that the procedure was an all-day job.This inconsistency in communication is deeply concerning and reflects a lack of professionalism and coordination within your service center. Moreover, I was informed belatedly that all courtesy cars had been booked out, leaving me stranded without any alternative transportation. This oversight deprived me of the opportunity to make alternative arrangements, resulting in missed work commitments and inconveniencing my clients.To add to the frustration, I had to endure a journey of over 2 hours and 30 minutes to Bishop's Stortford due to the lack of available options. This prolonged journey only exacerbated the inconvenience caused by the initial misinformation and lack of appropriate arrangements on your end.Furthermore, despite being told that the procedure would take all day, I received a call just after 3 hours to inform me that the car was ready for collection. This sudden change in information contradicted what I had been told earlier and further underscored the lack of clarity and consistency in communication from your staff.This entire experience has been utterly unacceptable and reflects poorly on the level of service provided by SEAT WJ King Sidcup Branch. Not only was I misled about the duration of the appointment and the availability of courtesy cars, but I was also subjected to unnecessary delays and last-minute changes, causing significant disruption to my day and impacting my work commitments and personal schedule.I urge you to thoroughly investigate this matter and take immediate steps to address the systemic issues within your branch to prevent such incidents from recurring in the future. Additionally, I request compensation for the time, inconvenience, and expenses incurred as a result of this ordeal.I expect a prompt and satisfactory resolution to this matter, along with assurances that appropriate measures will be implemented to improve the quality of service provided to customers in the future.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
