I bought a 20 plate ex-Disability Combo Life XL from a car dealer in Essex as I needed a vehicle to transport my elderly parents and my young children around. Within two weeks of having it I had an “engine oil pressure fault” error message which led to an “engine fault; repair needed” message. Having rang around local garages, who didn’t want to work on a car covered by a warranty firm (WSG) especially one that may have a wet belt issue, I contacted WJ King in Bromley as they are my nearest Vauxhall dealer. I spoke to a member of staff called Georgia who was really helpful and understanding (I was in a bit of a state as the other garages had basically told me my car was a write off and I should get my money back from the original dealer). She offered to let me drop the car off and the WJ King mechanics would fit in the diagnostic tests if they had time so I could sort out my claim for WSG. She warned me there may be a long wait as they were fully booked. Luckily the diagnostics was done within a day and my car was repaired and back with me within 48 hours (it wasn’t a wet belt issue), which was amazing. Georgia dealt with the warranty firm (who refused to pay for any work claiming the parts required were excluded from their Platinum cover (surprise, surprise)) and the original dealers who kindly picked up the bill for the work required plus the transportation to WJ King. I can’t praise her and the team of mechanics highly enough. I never use main dealers when my cars need repairs as they are usually more expensive but the service I received from WJ King means I will be using them for any additional work and services my car needs.
Claim your business profile now and gain access to all features and respond to customer reviews.
WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
