wjking.co.uk

Avoid Gravesend branch

I have received the most appalling service from sales consultant Mark. Whilst my car was in for MOT and service I asked if a member of the sales team could value my car. This was in the morning I had to call around 2pm to see if this had been done yet, and I was told not yet but a sales consultant would call me.I was not asked on the phone if I had an idea what car I wanted, I told Mark which car I was interested in. I was provided with the quotes for the car but unfortunately, the car wasn't at Gravesend, it was at the Rochester branch. I was told Gravesend was unable to get the car down until after the weekend. When I told Mark I was going to Rochester anyway he responds with. They won't let you test drive it I don't want you to go there and see it as they will want to sell you the car!I went anyway to view the car at Rochester and as it turns out it was not what I was looking for. After a nice conversation with the sales team there we are to locate me a different car that was more what I was looking for. This car was located on Welling. I Phoned Mark and told him I wanted to view this car instead, I was told by Mark that I could not view the car until next weekend. Mark did not recommend any other cars or talk about what sort of car I was after.After further searching there was a car at Bromley branch that seemed to be great. I went to Bromley to view the car and it was just what I wanted. I spoke with Steve the sales consultant and also the sales manager who both agrees as they had the car it made more sense for them to sell me the car rather than it being collected by Gravesend and me to go there to purchase the car.I then phones the Gravesend branch to cancel the car viewing I had booked. I then went to the branch to collect my car from Its MOT and service. This is when things went from bad to worse. After collecting my car I was told they were unable to cancel the car viewing over the phone and Mark would have to speak to me first.Mark came over and asked why I had cancelled the viewing because he has already got the car even though I was told I could not see it until the following weekend. I explained I had purchased a car from a different branch. Mark then went into interrogation mode where he spoke to me on a tone of voice there was very arrogant and mild level of aggression. Where he told me that it was a problem that I had chosen to purchase a car from.a different branch then he demanded to know which sales consultant sold me the car and continued to press home the point that he should have sold me the car from Bromley.To be made to feel like I was in the wrong for purchasing a car from another branch and to speak to me like this was completely unprofessional. I have had several issues with this branch over the years and this has been the worst experience and I will not be attending the Gravesend branch ever again

Date of experience: Nov 08, 2020