This is a review of the service departmentI took my car in as had a warning light on from time to time while driving. I had a call to be told that the car was taken for a test drive but they were unable to find the fault. When I went to collect the car, I was told that the car was taken for a long test drive with the computer plugged in and no faults were shown up. Within a mile of driving home, the warning light came on, called while in the car and again was told that the car was taken on a long test drive “around the park”When I got home, I looked at the dash camera of the car and was shocked to find that despite been told a number of times that the car was taken for a test drive the only place the car had driven was into the workshop and back to the car park.Sent 2 emails to follow up on this, left 2 phone calls and was then told oh yes, we did not take the car for a test drive.This makes me wonder with other work that they say they have done have they done it or not, I have parted company with W J King and taken my business to another garage due to the pure lies and lack to customer service.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
