WJ King Group Dartford. The salesmen were very kind however they were not able to authorise a part exchange so we were told to wait for a branch manager.We waited a few hours in the show room to no prevail so were told we would be called before 5pm to finalise details.6:30 I received a call to tell me the manager still hadn't showed and that they would call between 09:30-10am the next day.11am I get a call to state the manager still wasn't available. I stated that we'd been patient and that this was an expensive car and that I felt a little out of sorts by the service. They did not fight to keep the sale after I said i'd look elsewhere.They said they'd action the £100 refund with immediate response. It has been 10 days, I still have no refund, my emails are being ignored and the main department are telling me just to wait for the salesman to respond to emails...They told us themselves that they were quite bored and not busy, the level of service has been lazy and unaccommodating.We went elsewhere, got the same but a better milage car for nearly £2,000 cheaper and the customer service we received elsewhere was phenomenal (a vauxhall dealership not private). I would avoid this company if you're looking to buy a car and would like a nice experience doing so.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
