Review of Service at WJ KING SEAT BROMLEY for SEAT Arona – Oil Change IssueLast week on Tuesday, I took my SEAT Arona to this local dealer for an oil change. I collected the vehicle on Wednesday and parked it at my residence until Sunday. Upon driving the car on Sunday, I immediately noticed an unusual noise coming from the engine. Concerned, I pulled over to inspect the vehicle and discovered that it was leaking oil from under the engine.At that moment, I was with my wife and 3-year-old daughter, which made the situation even more alarming. This careless oversight by the mechanic not only compromised the condition of my car but also put my family’s safety at risk. When I removed the oil cap above the engine I could see inside the aluminium foil from the oil bottle, THAT SHOULD NOT be in there, another negligence from the mechanic.I contacted SEAT immediately and spoke with Jasmine Farron, who handled the issue professionally. Within two hours, a recovery vehicle was sent, and my car was taken back to the service center for repairs. While I appreciate the prompt action taken by Jasmine, the fact remains that this incident should never have happened in the first place. After the repair was done they drive my car back to my address adding miles to my vehicle and using my fuel, that was wrong , is not my fault for the mechanic mistake.I expect any professional mechanic to conduct basic checks after servicing a vehicle to ensure no issues are left unresolved. This mechanic’s failure to properly secure the oil change could have led to much more serious consequences. I urge others to be cautious when choosing this service center, as such negligence is unacceptable.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
