As someone not particularly clued up on cars, I thought I should pay a bit more and go to an authorised dealer for peace of mind. WJ King in Welling had a 2021 car I liked the look of so I went there, test drove the car and decided to buy it. On the test drive the salesman noticed that the odometer was set to KM rather than miles. He changed this setting, but when I checked the MOT status of the vehicle I noticed that it had registered the KM reading and could potentially cause serious issues later on down the line. I informed the dealership and they amended the MOT. A week later I was meant to pick it up but was unable to as the Tax documents weren’t correct due to the car previously being Motability. This should have sparked warning bells, but I persevered, took the next Monday morning off work and picked it up then.After a week driving the car I noticed that there were multiple random scratches on the windscreen, a tear in the driver’s seat and a couple of strange marks on driver and rear passenger doors. I tired to get in touch with the dealership and this proved to be a complete nightmare. After trying various routes, I eventually heard back from them and they said that they would be able to rectify my issues and would be in touch. A week after this I received a letter from the DVLA informing me that they would not accept the VC5 (logbook) that WJ King had sent over as it was a copy and, as such, the car wasn’t registered to me. Again, I tried to get in touch and eventually a week later they got back to me informing me that they would sort it out and I could bring the car in to get repaired a few days later.I took the car in and left it with them. When I picked it up I was told that the windscreen scratches could not be removed and it was probably due to previous dodgy wipers. The tear in the seat had been covered over, but was clearly a repair - not a lot different to putting a bit of gaffer tape over it! I was also informed that the marks on the driver and passenger doors were leftover from a previous repair but had polished out. I was not been made aware that any damage had occurred to the car.These are all relatively minor/cosmetic issues - apart from the windscreen which will probably cost me around £700 to replace - but I do feel that I should have been able to get a better service and level of trust from an authorised dealer than I have. As I said in the title - BUYER BEWARE!
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
