My partner has a Suzuki Ignis LW17LZP, it was purchased from new and serviced by WJ KING to date.Yesterday I dropped the vehicle into Bromley for it's annual service, under the ongoing service plan, shortly afterwards i received a call from the service department saying the sump has fractured whilst removing the sump bolt, I'll be expected to pay for a new sump and the labour involved.Be advised in all my years of dealing with garages i've never experienced a similar problem, I own all from new a 1983 Mini Sprite, 1985 Ford XR2 and 2012 Smart Brabus For Two, all of which have their original sumps! I have two close friends who own mot and repair garages both for over 30 years. They both agree an incident of this nature is extremely rare, likely to be caused by the overtightening and heavy handed removal of the sump boltBe advised after the 2024 service the Suzuki was left with greasy finger prints on the steering wheel, gear lever, handbrake, engine compartment and oil spillage around the filler cap!I suggest it was this technician who overtightened the sump bolt!This was reported when I collected the car in 2024 and again when I dropped it off yesterdayThe service department called me earlier saying the order placed yesterday for the sump has not been filled completely, hopefully the outstanding parts will arrive tomorrow. It seems there is no way of contacting the supplier to ascertain what stock is available? Be advised this is not the 1st time i've had this car damaged by WJ KING, in 2018 the alloy wheels suffered scratching during it's annual serviceSee Truspilot review 2018.Summing up I'm extremely disappointed with WJ KING.I've emailed the general manager Richard Etheridge .Currently waiting for a response Edit 8th August 25 update. After email exchanges with Richard Etheridge, a new sump was supplied and fitted, car service as per the plan, coolant change All charges waived, Richard Etheridge conclusion the sump had been damaged during use.I've will not be using WJ KING again.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
