Worst Experience at Bromley SEAT Cupra - Avoid at All CostsI had the worst experience at Bromley Cupra with WJ King. I initially dealt with Usman, who was pleasant at first but quickly became pushy, pressuring me into a deal for a car I wasn’t sure about. Feeling overwhelmed, I decided to go home and think about it. After sleeping on it, I decided to cancel the deal.The moment I mentioned cancelling, to order a alternative vehicle within my rights Usman and the rest of the team became unresponsive. Despite calling multiple times on Monday, no one got back to me. On Tuesday, I finally received an email from the manager, Matthew, who stated that to process my refund, I needed to email over my bank details. I raised my concerns about the security of this method and requested a call back to discuss alternatives—but no one called. It has been days, and they are now outright avoiding me while withholding my refund.Additionally, during the process, Usman handled my driving license incredibly poorly. After using it to print a copy for a test drive, he left my personal information openly on a desk in full view of other customers and sales staff. This blatant disregard for GDPR regulations is unacceptable.I still have not received my refund.The after-sales service at WJ King Bromley Cupra is outrageous and completely unprofessional. If you value your time, money, and personal information, I strongly urge you to avoid this dealership at all costs.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
