Booked my Peugeot 3008 in as it needed a ‘diagnostic’. Had to wait for 2 months to get it booked. In the meantimes, there was an alarming message on dashboard that there was an electrical issue that needed intervention. The diagnostic was £180 just to find out what was wrong. I argue that identifying an issue should not be charged as we should pay for fixing not identifying. Staff merely answer: ‘do you want it booked or not’. Two months later, I brought the car in. Someone called me back to tell me it would be £771. Having anxiously waited for 2 months, I could not wait any longer to get it fixed and risk the car breaking down. When I picked the car up, the invoice did not have the breakdown between part vs labor which I queried. The answer was ‘you agreed to the charge’. No customer service whatsoever. Defensive staff… This was a complete rip-off. Will certainly not used them again!
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
