The Locked Radio GPS System Problem:My troubles started when my car's battery was disconnected, and it triggered Vauxhall's super-sensitive anti-theft system, which locked up my entire radio GPS unit. I tried to get help from local electricians in London, but they all sent me back to Vauxhall because, after all, it was their system that had caused the problem.Vauxhall's Special Support Team:I got in touch with Vauxhall's customer service, and eventually, I spoke to Vladimir, who's a manager at Vauxhall's Special Support Team. He suggested that I take my car to one of Vauxhall's approved repair shops to find out what was wrong. He also said that if they couldn't unlock the system and had to replace a part, Vauxhall might help cover the cost as a goodwill gesture.Deceptive Practices by WJ King Vauxhall Dealer:Following Vladimir's advice, I took my car to WJ King Vauxhall in Woolwich, a repair shop approved by Vauxhall. The service manager, Michael Burford, charged me £144 without unlocking the unit. He even suggested replacing the whole unit for a whopping £1651, even though my unit was in perfect condition and just needed unlocking. I couldn't understand why Vauxhall, the company that created the anti-theft system, couldn't unlock it.Vauxhall's Sneaky Goodwill Gesture:After Vladimir mentioned the possibility of a goodwill gesture to cover the replacement part cost, I reached out to Vauxhall's Goodwill Gesture Department. But things took a surprising turn. The manager, Marika, gave me a long list of conditions that hadn't been mentioned before. It felt like they were being tricky. Even though they knew my car was too old to qualify for a goodwill gesture, Marika kept asking for more information, making it seem like they might help, but in the end, they didn't. This made me wonder if they were being honest from the start.Useless complaints system:I would advise customers also to consider Vauxhall's poor complaints system. Just imagine being unhappy with their service or experiencing issues with your vehicle and deciding to file a complaint. How would you feel if they simply ignored your formal complaint, leaving you in a state of frustration and dissatisfaction? Unfortunately, this was my experience with Vauxhall.After encountering problems with their faulty radio GPS system and the unhelpful response from their customer care team, I decided to take matters into my own hands and send a formal complaint. However, despite diligently following up and chasing the complaint, I never received an acknowledgement email, let alone a satisfactory resolution. The lack of accountability and responsiveness in their complaints system is truly disappointing.In conclusion, do not trust Vauxhall and WJ King dealers as they can let you need their assistance. I decided to share my story with you so that you can see how Vauxhall is unwilling to unlock their own system so that I pay for a new part. That's how they wanted to rip me off and that's how they will rip you off. There are so many car manufacturers, and I really regret trusting this silly deceptive company which can't even remove an anti theft lock they created themselves!!
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
